FAQ's

Do we have to book in advance for a group tour of Rome?
If you would like to join one of our tours it is best that you book in advance to avoid disappointment. We ensure that our group tours have a maximum of 10 people in each. In the winter season, we do not run each tour everyday so again, if you would like to join us please contact us before hand. Often the groups do not fill up so If you arrive to the meeting point and we have space, we will be more then happy to have you join!

Do you offer tours of any other sites or cities?
Our most popular tours are the Vatican Tour and the Ancient Rome tour i.e. Coliseum and Roman Forum... However, if you are interested in visiting something or somewhere that we have not mentioned on our web site, let us know and we’ll be happy to arrange something for you! Our knowledge in the field is pretty extensive so it’s unlikely you’ll ask for something we don’t know about! We know and work with guides that live all over Italy and they are capable of touring almost everything in Italy.

If we join your tour, must we stand in line to get into the Vatican Museums?
From the 2nd of January 2008 the Vatican Museums have extended their opening hours trying to eliminate the large lines entering the museums. The Vatican has seen about 40% less tourists in the past 2 years and in the afternoon the lines have almost always disappeared. We schedule our tours at the best possible times so that we do not have to wait in line and we have the Vatican Museums for ourselves. During big holidays such as Easter or Christmas there is a good chance of lines entering the Vatican Museums, in this case yes we must wait. If we do have to wait to enter the museums, that time is not included in the time of the 3 hour tour.

Can we book "Skip the Line" entrance tickets for Vatican Museums through your company?
Yes, we are able to arrange these tickets for you. We only find these tickets necessary for those who wish to tour the Vatican Museums first thing in the morning. The tickets can also be handy around the time of Easter and Christmas. You must understand that during the big holidays (Easter, Christmas) thousands of other people also have these "special" entrance tickets creating a second line almost as long as the regular queue.

Do we have to wait in line to enter St. Peter's Basilica?
No, we use the guide's exit out of the Sistine Chapel which brings us directly to St. Peter's Basilica without waiting in line. If of course this exit is closed due to restoration or some other reason then we will have to take the main exit out of the Vatican Museums, walk around the Vatican walls in the direction of St. Peter's Basilica to pass through security. But again, at this point it will be late in the afternoons and the crowds are in existent

How long is the line to get into the Vatican Museums?
During low season (October – March) there are usually no lines at all. So far last year and this year we have only experienced lines during Easter and Christmas and even then, in the afternoon they have disappeared. With the lack of tourists we have not experienced any lines even during high season (April – September 2009). Around public holidays such as Easter or Christmas there is almost always a line in the morning and the wait can be up to 2 hours. If the museum has been closed for a day or two then there will be crowds of a day or two waiting to enter the first open day, but still so far this year we have very rarely waited in line.

Do we enter the Colosseum?
Yes, the Roman Candle Tours of Rome take you right inside of the Colosseum... this is definitely something that should not be missed. If you book the Ancient City Tour you will enter the Colosseum.

Do I have to wait in line at the Colosseum?
On the day of the guided tour our Roman Candle Guides will bring you to the Roman Forum to purchase tickets, where there is normally no line at all. These tickets are also valid for the Colosseum and Palatine Hill.

Where do we meet for our tour?
If you look at the bottom of each tour itinerary page (ie. Vatican Tour, Ancient Rome Tour) you will see the meeting point information and map. Once you have booked your tour, you will then receive a confirmation email including further meeting point details, with precise directions and a printable map.

Can I choose what time to have a private tour?
Yes, you can arrange a private tour whenever you please, granted the site is open. The times which are suggested are times that we think are the best in terms of avoiding the crowds and the summer sun.

Are the times offered the only times that are available?
Group tours are only available at the times specified. If you are interested in a private tour, the choice is yours!

When do we purchase tickets?
All of the tickets are purchased on the day of the guided tour. The guide will lead everyone in the group to ticket booth.

Are the tours offered ‘wheelchair friendly’?
The Vatican City Tour is very accommodating to wheelchair users, although at times you will have to separate from the group in order to use the elevator. The Ancient Rome Tour and the Roman Candle Night Tour are both reasonably wheelchair friendly, but it may be a very bumpy ride over the cobble-stone streets!

Do you offer transportation?
Yes. We offer transportation to and from both Airports, Civitavecchia, Rome, Tour Meeting Points, Hotels or other places.

Are the tours all and only in English?
All group tours are all conducted in English, however, if you have a request for a private tour in another language we will do our best to accommodate you.

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